Questions?

Order Status

I'm so excited! Has my order shipped?

Click the "My MDG Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My MDG Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My MDG Account " link at the top right hand side of our site to track your order.

My MDG

How do I create a Murchison Dry Goods account?

1) Click the "Signup" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My MDG Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My MDG Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

What is your return policy?

If we make a mistake, your item may be returned for a full refund or reprint.  This hasn't happened yet, but we're human here, so it's entirely possible that it could.  If there is a problem with your order, please let us know within five days of receipt to be eligible for return or reprint.  

If YOU make a mistake, we'll reprint your corrected order at a 20% discount.  Because, after all, you're human, too.

When will my order ship?

As a rule of thumb, you should allow 10-12 days for production and packaging of your custom Murchison Dry Goods product. With a default shipping option of USPS 2-Day Priority, that means you can expect to receive your item within two weeks of the day you placed your order (or the day you approved a final proof, if applicable).

Also, after placing your order, you may click the "My MDG" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Party emergency?
If you absolutely must receive your item sooner, please contact Customer Service to inquire about current lead times and any applicable rush fees prior to placing your order. Rush fees range from $15 - $75 depending on the complexity of the order and the urgency of the rush.

 

Contacts and Support

How do I get discounted or free design services for my favorite non-profit?

To inquire about free and/or deeply discounted design services for a cancer-related non-profit organization, please email us at charitable@murchisondrygoods.com
 
Who do I contact to feature Murchison Dry Goods products on my blog or other media?

Oooh, we're flattered!  Please email promotion@murchisondrygoods.com.

How do I contact Murchison Dry Goods?  

For customer service and general (and not-so-general) inquiries, you may email us at customerservice@murchisondrygoods.com

You may also call us at 512-565-6315.  We're still an itty bitty little company.  We'll get a fancy toll-free number when we grow a wee bit more.   

We are proud to be an Austin, Texas based company.

Billing

Do I have to pay sales tax?

If you live in Texas, we are legally obligated to charge you sales tax.  If you live outside of Texas, you can have a latte on us with the money you save.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Shopper's Guide

How do I find an MDG product I'm looking for?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use an MDG coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.